Terms of service
Last updated on 04.06.2026
Szymon Stanislaw Wyrembak
trading as “BEARDMATE”
ABN 40 966 910 883
(BEARDMATE)
TERMS AND CONDITIONS FOR BUYING PRODUCTS AND JUST BROWSING
Welcome to BEARDMATE.
In these terms, we also refer to BEARDMATE as “our”, “we”, or “us”.
And you are you!
What are these terms about?
These terms apply when you use this website, being www.beardmate.com.au and any other websites we operate with the same domain name and a different extension (“Website”). These terms also apply when you purchase a once-off single product (“Product”) or a subscription for the ongoing purchase of a selected Product(s) (“Subscription”) through this Website (collectively, an “Order”). If you’re looking for our Privacy Policy, which we will comply with and you also agree to be bound by, you
can find it here https://www.beardmate.com.au/policies/privacy-policy .
How do I read these terms?
We separated these terms into three parts, so they are easy to read and understand.
Those parts are:
• Part A: Terms for when you buy Products or sign up for a Subscription (applies when you buy)
• Part B: Terms for when you browse and interact with this Website (applies when you browse)
• Part C: Liability and warranties, and interpretation provisions (applies to both buying and browsing)
Please let us know if you have any questions about these terms, and don’t continue using this Website or purchase any Products unless you have read and agree to these terms.
I’ve returned to your Website, do I need to read these terms again?
Once you place an Order, the terms accepted at the point of sale will apply to your purchase of those Products. However, please note that we may change any part of these terms at any time by updating this page of the Website, so you may find that different terms apply next time you use this Website or purchase Products. You can check the date at the top of this page to see when we last updated these terms.
A. For When You Buy Products…
1. SUBMITTING AN ORDER
(a) By submitting an Order for purchase of a Product using the Website’s functionality you represent and warrant that:
(i) you have the legal capacity and are of sufficient age to enter into a binding
contract with us; and
(ii) you are authorised to use the debit or credit card you provide with your Order.
(b) Submitting an Order constitutes your intention and offer to enter into Part A of these terms (including Part C which you agreed to by using this Website) where we will provide you with the single Product or Subscription you have ordered in exchange for your payment of the total amount listed upon checkout.
(c) Part A of these terms is not agreed between you and us until we have approved your payment and you receive an email from us confirming that your order is being processed.
(a) By submitting an Order for purchase of a Product using the Website’s functionality you represent and warrant that:
(i) you have the legal capacity and are of sufficient age to enter into a binding
contract with us; and
(ii) you are authorised to use the debit or credit card you provide with your Order.
(b) Submitting an Order constitutes your intention and offer to enter into Part A of these terms (including Part C which you agreed to by using this Website) where we will provide you with the single Product or Subscription you have ordered in exchange for your payment of the total amount listed upon checkout.
(c) Part A of these terms is not agreed between you and us until we have approved your payment and you receive an email from us confirming that your order is being processed.
2. ACCOUNTS
(a) You may submit an Order as a guest, or you may submit an Order with an Account. You can sign-up, register and receive an account through the Website (an Account).
(b) As part of the Account registration process and as part of your continued use of the
Website, you may be required to provide personal information and details, such as your
email address, first and last name, preferred username, a secure password, billing, postal and physical addresses, mobile phone number, bank account information, and other information as determined by us from time to time.
(c) You warrant that any information you give to us in the course of completing the Account registration process will always be accurate, honest, correct and up-to-date.
(d) Once you complete the Account registration process, we may, in our absolute discretion, choose to accept you as a registered user within the Website and provide you with an Account.
(e) We may suspend or cancel your Account if you do not comply with these terms or any other reason on notice to you.
3. PRODUCTS
3.1. GENERAL
(a) Depending on your selection at the time of checkout, your Order will include either the one-off Product or a Subscription for recurring deliveries of Products at the subscription interval selected at the time of checkout.
(b) We will endeavour to ensure that the Products provided will be substantially the same as the Products displayed on our Website, or as otherwise agreed with you in writing prior to you placing your Order. Please note that due to screen display, colour and brightness, and image quality, Products may not exactly match the image on our Website.
(c) Until the price of your Products is paid in full, title in those Products is retained by
BEARDMATE. Risk in the Products will pass to you on delivery in accordance with clause 8. Delivery must not be refused by you.
3.2. SUBSCRIPTION TERM
(a) Some of our Products may be purchased via a Subscription service, where you will
receive an ongoing subscription for the selected Products as described on our
subscriptions page, in the frequency you choose (e.g. monthly) at checkout
(Subscription Services). The Subscription and their details and prices are listed on the Website
(a) Some of our Products may be purchased via a Subscription service, where you will
receive an ongoing subscription for the selected Products as described on our
subscriptions page, in the frequency you choose (e.g. monthly) at checkout
(Subscription Services). The Subscription and their details and prices are listed on the Website
b) At the time of placing your Order, you have the option to select the duration of your
Subscription Service.
(c) Your Subscription will automatically renew on a monthly basis unless you let us know either by email or through your Account that you would like to cancel your Subscription in accordance with clause 3.3.
Subscription Service.
(c) Your Subscription will automatically renew on a monthly basis unless you let us know either by email or through your Account that you would like to cancel your Subscription in accordance with clause 3.3.
3.3. SUBSCRIPTION CANCELLATION
(a) If you would like to cancel your Subscription, please let us know before midnight of the 18th day of the then-current month (Renewal Date). If you cancel after the Renewal Date, you will be billed for the then-current month and receive your final Package for that month, and will not be charged on the next Renewal Date.
(b) We reserve the right to cancel your order for any reason, and will notify you of this as soon as possible. Where payment has already been debited, the full amount will be
credited back to your original method of payment.
(a) If you would like to cancel your Subscription, please let us know before midnight of the 18th day of the then-current month (Renewal Date). If you cancel after the Renewal Date, you will be billed for the then-current month and receive your final Package for that month, and will not be charged on the next Renewal Date.
(b) We reserve the right to cancel your order for any reason, and will notify you of this as soon as possible. Where payment has already been debited, the full amount will be
credited back to your original method of payment.
3.4. PAUSING YOUR SUBSCRIPTION
(a) You may pause your Subscription at any time through your Account or by contacting us by email.
(b) If you pause your Subscription before the Renewal Date (being midnight on the 18th day of the then-current month), your Subscription will be paused for the following month and you will not be charged on the next Renewal Date.
(c) If you pause your Subscription after the Renewal Date, you will be billed for the
then-current month and receive your Package for that month. Your Subscription will then be paused from the next Renewal Date.
(d) While your Subscription is paused, you will not be charged and no Products will be
delivered.
(e) You may reactivate your Subscription at any time through your Account or by contacting us.
(a) You may pause your Subscription at any time through your Account or by contacting us by email.
(b) If you pause your Subscription before the Renewal Date (being midnight on the 18th day of the then-current month), your Subscription will be paused for the following month and you will not be charged on the next Renewal Date.
(c) If you pause your Subscription after the Renewal Date, you will be billed for the
then-current month and receive your Package for that month. Your Subscription will then be paused from the next Renewal Date.
(d) While your Subscription is paused, you will not be charged and no Products will be
delivered.
(e) You may reactivate your Subscription at any time through your Account or by contacting us.
4. DISCLAIMERS
Before you buy the Products, please make sure that you read and understand that:
(a) (Cosmetic Use Only) Our Products are designed for cosmetic beard care and general grooming purposes only and are not intended to diagnose, treat, cure, or prevent any medical condition.
(b) (Natural & Synthetic Ingredients) We aim to use natural ingredients wherever possible. However, you acknowledge that some Products may contain synthetic or processed ingredients where necessary for formulation, stability, safety, or performance.
(c) (Allergens & Skin Sensitivity) While we take reasonable care in formulating our
Products, they may contain ingredients that could cause irritation or allergic reactions in some individuals.
(d) (Customer Responsibility) By using our Products, you acknowledge that you are
responsible for reviewing all ingredients and usage instructions prior to use, and that you should not use the Products if you have known sensitivities or allergies to any listed ingredients.
(e) (Patch Testing) You should perform a patch test prior to full use of any Product,
particularly if you have sensitive skin or a history of allergic reactions.
(f) (Individual Reactions) You acknowledge that individual reactions may vary, and
BEARDMATE is not liable for any loss, injury, irritation, or adverse reaction arising from
the use or misuse of the Products, except to the extent required under the Australian
Consumer Law.
(g) (No Medical Advice) Nothing on our Website, packaging, or communications constitutes medical advice, and you should consult a qualified healthcare professional if you have concerns about skin conditions or reactions.
5. PAYMENT
5.1. PAYMENT GENERALLY
(a) (Payment obligations) You must pay fees to us in the amounts and at the times
specified at the time of check-out.
(b) (GST) Unless otherwise indicated, amounts stated on the Website do not include GST. In relation to any GST payable for a taxable supply by BEARDMATE, you must pay the GST subject to BEARDMATE providing a tax invoice.
(c) (Card surcharges) BEARDMATE reserves the right to charge credit card surcharges in the event that payments are made using a credit, debit or charge card (including Visa, MasterCard or American Express).
(d) (Payment Methods) We accept payment via credit card, debit card, and third-party
payment providers such as ApplePay, Google Pay, PayPal, AfterPay (Payment
Providers) to collect payments for Products. The processing of payments by the
Payment Provider will be, in addition to these terms, subject to the terms, conditions and privacy policies of the Payment Provider and, to the maximum extent permitted by law, we will not be liable for the security or performance of the Payment Provider. We reserve the right to correct, or to instruct our Payment Provider to correct, any errors or mistakes in collecting your payment.
(e) (Pricing errors) In the event that we discover an error or inaccuracy in the price at which your order was purchased (including shipping prices), we will attempt to contact you and inform you of this as soon as possible. You will then have the option of purchasing your order at the correct price or cancelling your order. If you choose to cancel your order and payment has already been debited, the full amount will be credited back to your original method of payment.
5.1. PAYMENT GENERALLY
(a) (Payment obligations) You must pay fees to us in the amounts and at the times
specified at the time of check-out.
(b) (GST) Unless otherwise indicated, amounts stated on the Website do not include GST. In relation to any GST payable for a taxable supply by BEARDMATE, you must pay the GST subject to BEARDMATE providing a tax invoice.
(c) (Card surcharges) BEARDMATE reserves the right to charge credit card surcharges in the event that payments are made using a credit, debit or charge card (including Visa, MasterCard or American Express).
(d) (Payment Methods) We accept payment via credit card, debit card, and third-party
payment providers such as ApplePay, Google Pay, PayPal, AfterPay (Payment
Providers) to collect payments for Products. The processing of payments by the
Payment Provider will be, in addition to these terms, subject to the terms, conditions and privacy policies of the Payment Provider and, to the maximum extent permitted by law, we will not be liable for the security or performance of the Payment Provider. We reserve the right to correct, or to instruct our Payment Provider to correct, any errors or mistakes in collecting your payment.
(e) (Pricing errors) In the event that we discover an error or inaccuracy in the price at which your order was purchased (including shipping prices), we will attempt to contact you and inform you of this as soon as possible. You will then have the option of purchasing your order at the correct price or cancelling your order. If you choose to cancel your order and payment has already been debited, the full amount will be credited back to your original method of payment.
5.2. PAYMENT FOR SINGLE PRODUCTS
All prices are:
(a) per unit (except where indicated);
(b) in Australian Dollars; and
(c) subject to change prior to you completing an Order without notice.
5.3. PAYMENT FOR SUBSCRIPTIONS
(a) (Renewals) The Fees for your subscription (Subscription Fees) Fees will continue to
renew indefinitely on each Renewal Date, unless cancelled in accordance with clause
3.3.
(b) (Direct Debit) The Subscription Fees are paid using direct debit (DD). In signing up for a Subscription, you:
(i) authorise direct debit in line with our Payment Provider’s separate DD
Authorisation Form and any DD Agreement (as applicable);
(ii) agree to enter into any DD Agreement required by our Payment Provide (as
required)r;
(iii) authorise us to charge your bank account or credit card in advance in line with
any DD Authorisation Form and any DD Agreement;
(iv) must ensure that there are sufficient funds available in your account to allow our
Payment Provider to debit the Fees payable;
(v) acknowledge and agree that there may be additional payments required from
the Payment Provider if you miss of fail to make any payment. These terms are
separate and in addition to this agreement; and
(vi) acknowledge that we will not pay any charge back amount if you fail to cancel
your Subscription in accordance with this clause. By choosing a recurring
payment plan, you acknowledge that your Subscription has an initial and
recurring payment feature and you accept responsibility for all recurring charges
prior to your cancellation of your Subscription. We may submit periodic charges or the Subscription Fees without further authorization from you, until you provide prior written notice (receipt of which is confirmed by us) that you have terminated this authorization or wish to change your payment method. Such notice will not affect charges submitted before we could reasonably act on such notice. To terminate your authorization or change your payment method, please contact us via the email address set out on our Website.
(c) (Pricing changes) We reserve the right, from time to time, to change the Subscription Fees. We will notify you in advance if we do this.
6. DISCOUNT CODES
(a) From time to time, we may provide promotional offers and codes offering a discount on the Products (Discount Code). To use a Discount Code, you will need to enter its code at checkout.
(b) You agree that Discount Codes:
(i) cannot be applied retrospectively;
(ii) are non-transferable;
(iii) cannot be redeemed for cash or store credit; and
(iv) may be subject to additional terms or conditions and we recommend you check
the terms of any promotion to avoid disappointment.
(c) We reserve the right to deny use of a Discount Code for any reason, including where we have reason to suspect that there has been an attempt to deceive or defraud us through the use of a Discount Code.
(a) From time to time, we may provide promotional offers and codes offering a discount on the Products (Discount Code). To use a Discount Code, you will need to enter its code at checkout.
(b) You agree that Discount Codes:
(i) cannot be applied retrospectively;
(ii) are non-transferable;
(iii) cannot be redeemed for cash or store credit; and
(iv) may be subject to additional terms or conditions and we recommend you check
the terms of any promotion to avoid disappointment.
(c) We reserve the right to deny use of a Discount Code for any reason, including where we have reason to suspect that there has been an attempt to deceive or defraud us through the use of a Discount Code.
7. GIFT CARDS
(a) We may issue gift cards for use in our Website (Gift Cards).
(b) Gift Cards are valid online at our Website and are redeemable through our checkout in accordance with the process set out on the Gift Card or otherwise communicated to you.
(c) Gift Cards are not legal tender, account cards, credit or debit cards or securities. They are not reloadable and cannot be exchanged or redeemed for cash, a discount, or
anything else other than our Products.
8. DELIVERY AND SHIPPING
(a) (Delivery Costs) Delivery costs will be added to the cart upon checkout. The prices
displayed at checkout are inclusive of delivery to the address chosen by you.
(b) (Free Delivery) We may offer free delivery for certain products, orders, promotions, or locations, as indicated at checkout. Free delivery offers may be withdrawn or changed at any time without notice.
(c) (Delivery Details) BEARDMATE may charge you for delivery at any time
(notwithstanding that it may not have previously done so). Where prices are stated as
inclusive of delivery:
(i) delivery is to the delivery point specifically accepted by BEARDMATE; and
(ii) we will deliver the Products to you in accordance with the shipping information
displayed on our Website.
(d) (Delivery Issues) Third party courier terms apply to the delivery of the Products to you. Any problems with delivery should be directed to us to troubleshoot the issue. We will endeavour to assist you to ensure your delivery arrives. All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.