Order Confirmation and Shipping Policy


Order Confirmation

After ordering, you will receive an email confirmation from info@beardmate.com.au containing your order details.  

Order Processing

As this is a handmade product, most orders are done fresh that week and sometimes on the day. 

If the goods are unavailable due to supply issues, we will contact you via email or phone to see if you want the order refunded or if you are happy to wait.

Order Shipping

Your goods are sent via  Australia Post. Due to the freshness of each batch, and to allow us to quality check each order, we normally send these out within 1-2 days from order receipts.  However many are sent on the day or next working day. All products ship from Brisbane, Queensland, Australia.  . If you wish to query a delivery please contact us at info@beardmate.com.au or phone 0432 541 200.

 Shipping Rates

These are automatically calculated on each order and are based on weight and to which country the item is being shipped.

 Australia Shipping terms:

Parcel Posts - Depending on location - normally parcel can vary from 2-7 working days from time that the parcel is physically sent. For example Brisbane, can take 2 working days, NSW and Victoria between 3-5 working days, and WA 5-7 days.

Express Post - to major metropolitan areas and depending on your post code this service can be between 1-2 days anywhere in Australia. For some remote areas express service is not offered. If you are concerned please feel free to contact us and we can let you know if your area is covered by the express post service prior to finalising your purchase.